Ustomer Support Anglophone Emploi Plein temps

• Lieu de travailAlger, Algérie
• Date d'expiration02 Septembre
• Niveau de posteDébutant / Junior| Confirmé / Expérimenté
• Secteur d'activitéServices
• Nombre de postes01
• Type de contratCDI

eTalent recrute pour le compte de l'un de ses clients , un:

Customer Support

Position Duties:

• Provide Tier 1 software support for our clients by troubleshooting and maintaining frontend and backend systems.
• Multi-task and track dozens of open tickets at various stages of completion.
• Work with the engineering team to find, analyze, and resolve client issues.
• Communicate the root cause to clients in non-technical terms.
• Proactively identify clients experiencing repeated issues or requests that are not resolved to the clients satisfaction. Escalate issues, as needed.
• Provide recommendations to the Product team about how to improve customer experience.

Candidate Requirements:

• Excellent problem solving and analytical skills
• Outstanding oral and written communication skills (writing exercise will be requested as part of the interview process)
• Ability to convey technical information to a general audience
• Aptitude for learning new technologies quickly
• Extremely detail-oriented and highly organized
• Ability to prioritize tasks and carry out responsibilities with minimal direction
• Experience in building / supporting SaaS products is a plus!
• Experience in retail/wholesale and accounting is a plus!

Job Category: Customer Success

Job Type: Full Time

Job Location: Remote