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Ustomer Support Anglophone Emploi Plein temps

5 juil. 2022 à 10h12   Ingénierie   Alger Centre   43 vues
Détails de l'annonce
  • Lieu de travailAlger, Algérie
  • Date d'expiration02 Septembre
  • Niveau de posteDébutant / Junior| Confirmé / Expérimenté
  • Secteur d'activitéServices
  • Nombre de postes01
  • Type de contratCDI

 

eTalent recrute pour le compte de l'un de ses clients , un:

Customer Support 

 

Position Duties:

  • Provide Tier 1 software support for our clients by troubleshooting and maintaining frontend and backend systems.
  • Multi-task and track dozens of open tickets at various stages of completion.
  • Work with the engineering team to find, analyze, and resolve client issues.
  • Communicate the root cause to clients in non-technical terms.
  • Proactively identify clients experiencing repeated issues or requests that are not resolved to the clients satisfaction. Escalate issues, as needed.
  • Provide recommendations to the Product team about how to improve customer experience.

Candidate Requirements:

  • Excellent problem solving and analytical skills
  • Outstanding oral and written communication skills (writing exercise will be requested as part of the interview process)
  • Ability to convey technical information to a general audience
  • Aptitude for learning new technologies quickly
  • Extremely detail-oriented and highly organized
  • Ability to prioritize tasks and carry out responsibilities with minimal direction
  • Experience in building / supporting SaaS products is a plus!
  • Experience in retail/wholesale and accounting is a plus!

 

Job Category: Customer Success

 

Job Type: Full Time

 

Job Location: Remote
 

Description de la société
ETalent Solutions
Business Service in Algiers, Algeria