Expert CRM... Emploi Plein temps

• Lieu de travailAlger, Algérie
• Date d'expiration30 Juillet
• Niveau de posteConfirmé / Expérimenté
• Secteur d'activitéInformatique, Télécom, Internet
• Niveau d'étude (diplome)Master 2, Ingéniorat, Bac + 5
• Nombre de postes02
• Type de contratCDI

CONTEXT:

Ensure the smooth operation and evolution of the Ooredoo Algeria CRM platform according to the needs of internal and external customers.

RESPONSABILITIES OF THE POSTE:

• Support the Ooredoo team in the design of solutions according to the business needs expressed by the clients of the platform.
  
• writing specification, workflows as expressed by business to prepare development of the solution
• Building Siebel releases.
• Supporting and resolving Siebel issues that rise during testing/deployment/post deployment phases.
• Support the Ooredoo team in the post-production testing of any new development on the platform.
  
• Investigate and resolve any anomalies on the platform relating to functional or technical problem.
  
• Ensure a continuous transfer of knowledge to the Ooredoo team.
  
• Configure products, RatePlans according to business requirement and customize in Siebel eConfigurator
  
• Develop PL/SQL script to ensure cleanup of DB
  
• Implementation reports and KPI related to CRM DB
  
• Use EIM jobs to synchronize data from backend (BSCS)
• Troubleshooting Siebel bugs that issued from development or out of the box ones and finding a
• Solution/workaround for fixing them (communicate with Oracle support when required).
  
• Configure new File system, archive and purge files
• Expertise in CRM/Siebel architecture & Administration & monitoring

SKILLS AND QUALIFICATIONS:

• Installation, Configuration and administration of Siebel eBusiness Applications (Siebel Server, Siebel Web Client, Siebel Tools)
  
• Siebel application architecture and data flow between Siebel servers and Siebel server components
  
• Scripting (eScript & VB Script)
  
• Enterprise Integration Manager (EIM)
  
• Siebel application building units; Tables, BCs, BOs, Applets, Views, WFs
  
• Integrating Siebel with external systems (Web Services, VBCs, EBCs, Data maps , XSLT and IOs)
  
• Siebel Administration (Restarting Siebel Servers, Components, Perform Siebel deployments)
  
• Utilizing Siebels application runtime events, state model and workflows
  
• Siebel Telecommunications (Call Center, Loyalty, Order Management)
  
• Siebel Open UI
  
• Siebel /CRM products and tools
• BAC + 5 in computer science