Quality Management. Emploi Plein temps
28 déc. 2021 à 19h32 Service public Alger Centre 186 vuesDétails de l'annonce
Reponsibilities and tasks :
1- Quality Management :
- Check weekly recorder call for evaluation and MOT improvement ( calls, WhatsApp and SNS )
- Weekly/Monthly CIC Quality monitoring result sharing with supervisor and manager
- Regular coaching for agent and performance
2- VOC Management :
- Read, check and confirm all VOC registerd by agent
- Report critical issue case with PIC and manager
- VOC follow up management (check pending case and close solved case )
- Arange weekly meeting to discus critical VOC case and share VOC status with supervisor
- Check daily if agent register 100 % of VOC
- -Daily /Weekly and Monthly Report
Requirements :
- Experience more than 03 years
- Excel and Powerpoint Skills
- English French Arabic
Description de la société
LG Electronics