Connectez-vous pour accéder plus rapidement aux meilleurs offres. Cliquez ici si vous n'avez pas encore un compte.

Quality Management. Emploi Plein temps

28 déc. 2021 à 19h32   Service public   Alger Centre   186 vues
Détails de l'annonce

Reponsibilities and tasks :

1- Quality Management :

  • Check weekly recorder call for evaluation and MOT improvement ( calls, WhatsApp and SNS )
  • Weekly/Monthly CIC Quality monitoring result sharing with supervisor and manager
  • Regular coaching for agent and performance

2- VOC Management :

  • Read, check and confirm all VOC registerd by agent
  • Report critical issue case with PIC and manager
  • VOC follow up management (check pending case and close solved case )
  • Arange weekly meeting to discus critical VOC case and share VOC status with supervisor
  • Check daily if agent register 100 % of VOC
  • -Daily /Weekly and Monthly Report

Requirements :

  • Experience more than 03 years
  • Excel and Powerpoint Skills
  • English French Arabic

Description de la société
LG Electronics