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Quality Management. Emploi Plein temps

28 déc. 2021 à 19h32   Service public   Alger Centre   13 vues
Détails de l'annonce

 

Reponsibilities  and tasks : 

1- Quality Management :

  • Check weekly recorder call for evaluation and MOT improvement ( calls, WhatsApp and SNS )
  • Weekly/Monthly CIC Quality monitoring result sharing with supervisor and manager
  • Regular coaching for agent and performance

 

2- VOC Management :

  • Read, check and confirm all VOC registerd by agent
  • Report critical issue case with PIC and manager
  • VOC follow up management (check pending case and close solved case )
  • Arange weekly meeting to discus critical VOC case and share VOC status with supervisor
  • Check daily if agent register 100 % of VOC
  • -Daily /Weekly and Monthly Report

Requirements :

  • Experience more than 03 years
  • Excel and Powerpoint Skills
  • English French Arabic

 

Description de la société
LG Electronics